Refund policy
Effective Date: [Launch Date]
At RAHA, we are committed to providing high-quality products and an exceptional shopping experience. Please read this Return & Refund Policy carefully before placing your order.
1. Ready-to-Ship Products
Ready-to-ship products may be returned within 7 days of the delivery date, provided that:
- The item is unused, unworn, and unwashed.
- All original tags and packaging are intact.
- The product is returned in its original condition.
- The return request is submitted within the return period.
Products that do not meet these conditions may not be eligible for return or exchange.
2. Custom & Personalized Products
Every customized or personalized product is made specifically for the customer.
Therefore:
- Custom or personalized products cannot be returned.
- Custom or personalized products cannot be exchanged.
- Orders cannot be cancelled once production has started.
This policy applies to all products customized with names, artwork, logos, photos, text, or any customer-requested modifications.
3. Damaged, Defective or Incorrect Items
If you receive:
- A damaged product
- A defective product
- An incorrect item
Please contact us within 48 hours of receiving your order.
Kindly provide clear photos or videos of the product so our team can review the issue.
Once verified, we will arrange a replacement or another suitable resolution at no additional cost.
4. Return Shipping
If a return is approved because of a customer-related reason (such as ordering the wrong size or changing your mind), the customer is responsible for the return shipping charges.
If the return is approved because of our mistake (wrong item, damaged item, or manufacturing defect), RAHA will cover all return shipping costs.
5. Refund Process
Approved refunds will be processed using the original payment method whenever possible.
For Cash on Delivery (COD) orders, refunds will be issued through Bank Transfer or Easypaisa after verification.
Refunds are generally processed within 5–10 business days after approval.
6. Non-Returnable Items
The following items are not eligible for return or exchange:
- Customized or personalized products
- Products that have been used, washed, or damaged after delivery
- Products without original tags or packaging
- Gift cards (if applicable)
7. Order Cancellation
Orders may be cancelled only before production or dispatch begins.
Once production has started for a customized product, the order cannot be cancelled.
8. Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact our customer support team.
We are always happy to assist you and ensure the best possible shopping experience.